As a Customer Success Manager, Your impact will be:

• Serve as the primary point of contact and trusted advisor for executive stakeholders, aligning their business goals with product value.
• Guide customers through onboarding and adoption, leading proactive product enablement to drive long-term value realization with a strong focus on time-to-value and measurable business outcomes
• Monitor usage data and health indicators to preemptively address risks and capitalize on expansion opportunities.
• Act as the "Quarterback" of the customer experience, synthesizing customer needs into actionable insights for Product and Sales to influence the roadmap.
• Lead complex escalation workflows, aligning internal stakeholders to maintain momentum and resolve high-stakes challenges.
• Take ownership beyond defined responsibilities when required to ensure customer success.
• Leverage AI platforms (e.g., Staircase AI, Gemini) to monitor customer health metrics/playbooks, generate executive summaries, and automate back-office workflows - freeing up your time to focus on high-impact strategic account growth.

What do you need to succeed in this role?

• 4+ years of experience as a Customer Success Manager or Technical Account Manager in a fast-growing B2B SaaS organization
• Experience managing large, complex customer accounts
• Ability to quickly ramp on complex products and operate at a “power-user” level.
• Ability to operate effectively in ambiguous and fast-changing environments.
• Excellent discovery and problem-framing skills (ability to ask the right questions and identify core issues).
• Strong capability to influence and build trust with all levels of stakeholders with communication, social, and presentation skills.
• Strong understanding of networking standards and protocols, including TCP/IP, routing, switching, DNS, DHCP, and segmentation principles.
• Experience with Operational Technology (OT) environments and industrial networks – a strong advantage.
• Solid understanding of cybersecurity principles and secure network architecture.
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Leverage AI platforms (e.g., Staircase AI, Gemini) to monitor customer health metrics/playbooks, generate executive summaries, and automate back-office workflows - freeing up your time to focus on high-impact strategic account growth.

About Claroty

Claroty empowers organizations to protect the mission-critical infrastructure that underpins modern life. The AI-powered Claroty Platform serves as the single source of operational truth, providing the deepest visibility and broadest protection across cyber-physical systems (CPS), leveraging five core solutions: asset inventory, exposure management, network protection, secure access, and threat detection. Claroty helps organizations operationalize CPS protection through a programmatic approach designed to reduce risk, maintain operational integrity, and meet compliance–whether in the cloud with Claroty xDome or on-premise with Claroty Continuous Threat Detection (CTD). Claroty is deployed by hundreds of organizations at thousands of sites globally. The company is headquartered in New York City and has a presence in Europe, Asia-Pacific, and Latin America. To learn more, visit claroty.com.

Claroty is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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